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Hotline Support Engineer

Chicago, IL · Telecommunications
Product Support Engineer
Our customer works with major players in the wireless industry such as Verizon, AT&T, Sprint and Qualcomm. You will also be a part of cutting edge technology advances such as 5G NR, LTE-A Pro, Small Cells and IoT.
Main responsibilities will be:
  • Provide technical support and education to existing customers via phone and email
  • Answer inquiries regarding product use and concerns to resolve customer issues
  • Employ company procedures to escalate concerns regarding software in order to trouble shoot and resolve obstacles
  • Remain well-informed of product developments and knowledgeable of updates within the field
We are looking for (MSEE) candidates, motivated professionals with strong wireless telecommunications background and 3+ year experience with RF planning & optimization software products (Atoll, Asset or Planet). Excellent customer service skills, quick learners, self-motivated, attention to detail and exceptional analytical problem-solving skills are preferred. Ability to travel occasionally to provide on-site support/training. Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday). Spanish speaking is a plus.
The position is based in downtown Chicago, IL.
Eligibility: Candidates should have the legal status to work in the U.S.
Employment Type: Full-time.
Salary: Competitive salary and benefits package (health, dental, 401k plan, life insurance, 25 days PTO, company & individual bonuses).
Key Words: RF, planning, optimization, design, 5G NR, LTE-A Pro, WiMAX, Wi-Fi, HetNets, small cells, NB-IoT, 3G, 4G, 5G, ACP, AFP, ray-tracing, Microwave, backhaul, U-Net, 9955

TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We are compliant with the Fair Chance Ordinance as applicable, and will consider all qualified applications for employment.

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