We have an exciting full-time, direct opportunity located in Wichita Falls, TX. Our client is hiring for an IT Director of Managed Services – you will be overseeing a team of 7-12+ desktop support technicians. Must have computer networking/troubleshooting background. Previous telecom experience would be ideal and must understand the MSP world along with proven leadership experience.
A little bit about the company Technology provider of computer networking, internet/cloud solutions, telecom and security. They have been in business for 25 years. Company benefits include 401K match after 1 year of employment, company provided cell phone, laptop and company vehicle.
Customer service expert
A+ certification required
Network + certification required
other certifications such as Cisco would be an added plus
Proficiency with Connectwise, Kaseya, RMM, EDR, remote back-ups and/or other support tools required
Problem investigation, troubleshooting and resolution
Able to Train others, handle escalated tickets, create and enforce KPIs and Lead others
Define processes and operations for Service Delivery and Professional Services
Create and develop procedures
Thorough knowledge of servers:Active Directory, Group Policy, Domain Controllers, etc.
G-suite/ O365 migrations
Configure, Support, and maintain AWS/Azure
Configure and support customer servers and networks
Will assist sales team with design projects and possibly meet with prospective clients
What We Do TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses. Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.
Technologies we support: Wireless: 3G, 4G, 5G, LTE, BTS, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations) Wireline: Fiber, Outside Plant (OSP), switching (MSC, CO), transport and provisioning
About us Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting. TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.
TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We are compliant with the Fair Chance Ordinance as applicable, and will consider all qualified applications for employment.