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Fiber Change Management / Network Operations Analyst - Rochester, NY

Rochester, NY · Telecommunications · $38-42/hr. DoE
Our client is looking to hire a Fiber Change Management/ Network Operations Analyst

Location/Schedule: This role is in the Rochester, NY area. This is for the 2nd shift; the start time is 3PM EST. This will be a 5 day per week schedule and may include either Saturday or Sunday. This includes office work and potentially a WFH schedule of 2 days per week. You should be able and willing to be willing to do either.  2-4 years of related service provider experience preferred.
Pay: $38-42/hr. DoE

Previous telecom and hands on experience in the following areas is required: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. MRV AND BGP, IPv6, and or JUNOS a plus

Job Responsibilities
  • Maintenance Coordination- Internal and Vendor Maintenance Management. MOP Assessment. Maintenance Event Approval. Impact Analysis- Circuit Impact Research, Assessment, and Validation. Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination. Research customer Information to ensure each customer is properly notified. Proactive Customer Communication & Notifications
  • CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
  • Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
  • Serve as the primary point of contact for all Change Management SA inquiries. Various Record Validation Projects.

What it takes to catch our Eye:
Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.3-5 years telecommunications experience required. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail. Good organizational skills. Ability to multitask. Must possess a positive attitude. Cross functional team player. Previous Fiber records or Network Operations experience.

Key Skills: Fiber Change Management / Network Operations Analyst, NOC analyst
change management analyst, cisco, routers, switches, Cisco routers and switches Cisco ONSLucent DMXJuniper MX and EX series, Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus, Outside Plant, Fiber Design Specialist, SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing. NMS alarm monitoring. Rochester, NY, 585, 716 area code #TekComJobs

Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental.  Employees can enroll in our company’s 401k plan after meeting the enrollment criteria.

What we do
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees, and project services to businesses. 
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations, and maintenance.

Technologies we support:
Wireless: 4G, 5G, LTE, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline: Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning

About us
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting. 
TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.

As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.

TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.

TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need. In keeping with this commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: USAllRecruiters@TekComResources.com. We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.


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