Product Support Engineer Active need for a Hotline Support Engineer in Chicago, IL. This will be a hybrid position so must be local to the Chicago market or willing to relocate. Our customer works with major players in the wireless industry such as Verizon, AT&T, Sprint and Qualcomm. You will also be a part of cutting edge technology advances such as 5G NR, LTE-A Pro, Small Cells and IoT.
Main responsibilities will be:
Provide technical support and education to existing customers via phone and email
Answer inquiries regarding product use and concerns to resolve customer issues
Employ company procedures to escalate concerns regarding software in order to trouble shoot and resolve obstacles
Remain well-informed of product developments and knowledgeable of updates within the field
Requirements We are looking for (MSEE) candidates, motivated professionals with strong wireless telecommunications background and 3+ year experience with RF planning & optimization software products (Atoll, Asset or Planet). Excellent customer service skills, quick learners, self-motivated, attention to detail and exceptional analytical problem-solving skills are preferred. Ability to travel occasionally to provide on-site support/training. Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday). Spanish speaking is a plus.
The position is based in downtown Chicago, IL.
Eligibility: Candidates should have the legal status to work in the U.S.
Employment Type: Full-time.
Salary: Competitive salary and benefits package (health, dental, 401k plan, life insurance, 25 days PTO, company & individual bonuses).
What We Do TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses. Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.
Technologies we support: Wireless: 3G, 4G, 5G, LTE, BTS, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations) Wireline: Fiber, Outside Plant (OSP), switching (MSC, CO), transport and provisioning
About us Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting. TekCom Resources, Inc. has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.
Mission As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.
Diversity TekCom Resources, Inc. is a WBENC Certified Women’s Business Enterprise.
TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We are compliant with the Fair Chance Ordinance as applicable, and will consider all qualified applications for employment.